Knowledge Base:  
SRP Player can not find the machine and will not start without a machine present what should I do?
Last Updated: 01/29/2019
SRP Player will not run if you do not have a Roland driver on your computer. So you will have to install a driver.

To check to see if you have a driver go to your Printers folders on your computer.

There you should see a driver for the machine.

If you do not have a Roland print driver loaded on your computer then you will need to load a new driver.

To download the driver go to
Choose Downloads, top middle of screen.
Accept the agreement.
On left side choose 3D
Select Milling dropdown and choose your milling machine (MDX-540, MDX-40A, MDX-40, MDX-20, MDX-15, SRM-20, MDX-650, MDX-500)

Download correct driver based on your operating system, make sure to get 32 bit or 64 bit driver.

Once you have downloaded the driver it will be in a compressed or zipped folder.

You must extract the file before you can start the driver.
to Extract, Right click the file and choose Extract All

This will create a second folder by the same name that is not compressed.

Open that folder and locate the file SETUP.EXE or if you are using 64bit then SETUP64.EXE

When you run the application you will get the Driver Setup screen.
Choose Install
Pick the Model of your machine from the Model: dropdown list
Next you have a choice when choosing the Port:
***This is important if you plan to immediately plug your machine into this computer then choose USB.
If you do not plan to plug your machine into this computer then choose File.

What happens is if you choose USB then the driver will not finish installing until you have plugged the machine into the computer. So SRP Player will still not be able to run. But if you choose File then it will finish the install of the driver. If later you do plug in the machine it will also load the machine driver to USB. If you are uncertain then choose File for now.

You will choose Port:File if you are installing SRP Player onto your CAD computer but never plan to plug the machine into your computer.

Press Start and follow all the prompts to finish the install.

Now the driver should be installed on your computer, you can check your Printers folder to see if the machine printer driver is there.

I would recommend that you now update SRP Player and other software as well which can be found on that same page.

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