Knowledge Base:  

Tech Support

If you need help with something you purchased from us you have come to the right place. We have 4 options to get you the answer you need.

First:
Please quickly look over the Frequently Asked Questions below.

Second:
Search our knowledge base in the search box above. Or look below to choose a Knowledge base category.

Third:
If you have a question and it is not answered below or in the knowledge base, call us at 866-862-1184 x3 and ask for tech support or e-mail: support@pdi3d.com.

Fourth:
If we are not available use one of these alternative contacts.

If you have a support or warranty issue with a Roland product.
Call: 800-542-2307 x1
E-mail: rxexpress@rolanddga.com
Website: http://www.rolanddga.com/owners/support/


Choose a Category Below

Frequently Asked Questions
Tech Support
• Jewelry Milling
• Roland LPX 3D Scanners
• Roland MDX-15/20
• Roland MDX-40A
• Roland MDX-50
• Roland MDX-540
• Roland SRM-20
• SRP Player Software

TOP 5 MOST HELPFUL ARTICLES:
09/20/2016    Why does the MDX-540 Z Axis spindle head lower once I shut off the machine?
01/29/2019    How do I install a driver for my machine if I do not have the CD or my CD or driver is out of date?
01/29/2019    Do I need to do ROUGHING passes with each tool?
09/19/2016    How do I Cancel a Print Job on MDX-40, MDX-40A?
10/31/2019    How do I turn off material size restrictions in SRP Player?

NEWEST/RECENTLY UPDATED ARTICLES:
10/31/2019   How do I turn off material size restrictions in SRP Player?
02/05/2019   I want to use an alternative CAM software? Learning about RML/G-CODE/NC-CODE,
01/29/2019   Where can I get drivers, firmware upgrades, user manuals or software updates for my Roland Machine?
01/29/2019   Roland troubleshooting and error codes
01/29/2019   SRP Player can not find the machine and will not start without a machine present what should I do?