Knowledge Base:  

Tech Support

If you need help with something you purchased from us you have come to the right place. We have 4 options to get you the answer you need.

First:
Please quickly look over the Frequently Asked Questions below.

Second:
Search our knowledge base in the search box above. Or look below to choose a Knowledge base category.

Third:
If you have a question and it is not answered below or in the knowledge base, call us at 866-862-1184 x3 and ask for tech support or e-mail: support@pdi3d.com.

Fourth:
If we are not available use one of these alternative contacts.

If you have a support or warranty issue with a Roland product.
Call: 800-542-2307 x1
E-mail: rxexpress@rolanddga.com
Website: http://www.rolanddga.com/owners/support/


Choose a Category Below

Frequently Asked Questions
Tech Support
• Jewelry Milling
• Roland LPX 3D Scanners
• Roland MDX-15/20
• Roland MDX-40A
• Roland MDX-50
• Roland MDX-540
• Roland SRM-20
• SRP Player Software

TOP 5 MOST HELPFUL ARTICLES:
09/22/2016    How do I install a driver for my machine if I do not have the CD or my CD or driver is out of date?
09/19/2016    Do I need to change a parameter in Modela Player 4 or SRP Player to get better fine lines and detail in my jewelry wax?
09/19/2016    Why do I sometimes get the lines across my model wax and another materials?
09/20/2016    Why does the MDX-540 Z Axis spindle head lower once I shut off the machine?
09/19/2016    Do I need a different tool to do engraved and standing letters in wax?

NEWEST/RECENTLY UPDATED ARTICLES:
12/07/2018   Creating a CAM job for Eagle for the PC Board CAM software
12/07/2018   How to use the PC Board CAM software with the PC Board Prototyping System to create custom PC Boards
05/10/2018   How do I install SRP Player?
05/02/2018   MDX-50 Error Code List
09/22/2016   How do I install a driver for my machine if I do not have the CD or my CD or driver is out of date?