Knowledge Base:  

TECH SUPPORT

If you need help with something you purchased from us you have come to the right place. We have 4 options to get you the answer you need.

First:
Please quickly look over the Frequently Asked Questions below.

Second:
Search our knowledge base in the search box above or choose your product below in the Knowledge Base.

Third:
Have a question and it is not answered in the knowledge base please create a Support Request here.

Fourth:
If we are not available use one of these alternative contacts.

If you have a support or warranty issue with a Roland product.
Call: 800-542-2307
E-mail: rxexpress@rolanddga.com
Website: https://www.rolanddga.com/support

If you have a support or warranty issue with a Universal Laser product.
Call: 800-859-7033
Website: https://www.ulsinc.com/support/contact-support

Parts:
Looking for a part or accessory? Parts & Accessories
Need a part that is not on the website? Request the Parts List
Need to check a part cost and availability? Request Parts Quote

Choose a Knowledge Base Category Below

3D Printers
Roland 3D Scanners
Roland Cutters
Roland Engravers
Roland Milling
Roland Printers
Universal Laser

TOP 5 MOST HELPFUL ARTICLES:
09/17/2020    I am getting an out of memory error on SRP Player what can I do to fix it?
09/20/2016    Why does the MDX-540 Z Axis spindle head lower once I shut off the machine?
09/17/2020    How do I install a driver for my machine if I do not have the CD or my CD or driver is out of date?
01/29/2019    Do I need to do ROUGHING passes with each tool?
09/17/2020    Do you sell or recommend drill chuck for the MDX-540?

NEWEST/RECENTLY UPDATED ARTICLES:
05/24/2022   Roland MDX-540 Communication Errors - PC will not recognize the machine
09/17/2020   Where do I get a part lists for my machine?
09/17/2020   What settings should I use to save an STL file from Solidworks?
09/17/2020   Where can I get software updates for my Roland Machine?
09/17/2020   When I bought my machine I had a Training CD with it, I need a replacement?