Knowledge Base:  

TECH SUPPORT

If you need help with something you purchased from us you have come to the right place. We have 3 options to get you the answer you need.

1. Please choose your product below in the knowledge base and review knowledge base articles.

2. Have a question that is not answered in the knowledge base please contact Support here.

3. If we are not available and you require immediate assistance use one of these alternative contacts.

ALTERNATIVE CONTACTS

Roland DGA
If you have a support or warranty issue with a Roland product.
Call: 800-542-2307
E-mail: rxexpress@rolanddga.com
Website: https://www.rolanddga.com/support

Universal Laser Systems
If you have a support or warranty issue with a Universal Laser product.
Call: 800-859-7033
Website: https://www.ulsinc.com/support/contact-support

PARTS

Looking for a part or accessory? Parts & Accessories
Need a part that is not on the website? Request the Parts List
Need to check a part cost and availability? Request Parts Quote

Choose a Knowledge Base Category Below

3D Printers
Roland 3D Scanners
Roland Cutters
Roland Engravers
Roland Milling
Roland Printers
Universal Laser

TOP 5 MOST HELPFUL ARTICLES:
09/17/2020    I am getting an out of memory error on SRP Player what can I do to fix it?
09/20/2016    Why does the MDX-540 Z Axis spindle head lower once I shut off the machine?
09/17/2020    How do I install a driver for my machine if I do not have the CD or my CD or driver is out of date?
01/29/2019    Do I need to do ROUGHING passes with each tool?
09/17/2020    I want to use an alternative CAM software? Learning about RML/G-CODE/NC-CODE,

NEWEST/RECENTLY UPDATED ARTICLES:
05/24/2022   Roland MDX-540 Communication Errors - PC will not recognize the machine
09/17/2020   Where do I get a part lists for my machine?
09/17/2020   What settings should I use to save an STL file from Solidworks?
09/17/2020   Where can I get software updates for my Roland Machine?
09/17/2020   When I bought my machine I had a Training CD with it, I need a replacement?