Return to Help Index
Pricing and Billing
Do I have to pay sales tax?
  You are required to pay sales tax if you are located in the same state as one of our manufacturers, warehouses or any state we have an agent conducting business.

If you want to request a sales tax exemption you must request exemption at the time of your order. In checkout add a note that you are sales tax exempt in the order comments and who to contact about the sales tax exemption certificate. The order will be modified and sales tax will be removed after the sales tax exemption certificate has been approved. The order will then be processed and a new order notice will be sent out showing the removed sales tax and the lower amount.

If you placed an order and it needs a sales tax exemption and you forgot to add comments 866-862-1184x1 or email [email protected] immediately to tell them the order number and request sales tax exemption.

If an order has been placed and you still need to request sales tax exemption that request must be made by the 3rd business day after your order was placed. After the 3rd business day we will no longer be able to assist you with sales tax exemptions.

We place order with various vendors and pay the sales tax to those vendors and have adopted there terms and conditions. This is set by them so we have no recourse.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged within 24 hours prior to shipment of your item(s).