Product Development Inc.

Tech Support Policy

If you need help with something you purchased from us you have come to the right place. We have 4 options to get you the answer you need.

First:
Please quickly look over the Frequently Asked Questions below.

Second:
Search our knowledge base in the search box above.

Third:
If you have a question and it is not answered below or in the knowledge base, call us at 423-346-2288 and ask for tech support or e-mail: support@pdi3d.com.

Fourth:
If we are not available use one of these alternative contacts.

If you have a support or warranty issue with a Roland product.
Call: 800-542-2307 x4
E-mail: rxpress@rolanddga.com
Website: http://www.rolanddga.com/asd/support/

If you have a tech support question about Rhino Software
Call: 206-545-6877 West Coast (English)
Call: 305-513-4445 East Coast (Spanish/English)
E-mail: tech@mcneel.com
Website: http://www.rhino3d.com/support.htm

If you have a tech support question about Protowizard software or fixtures
Call: 859-626-1214 E-mail: inquiry@protowizard.com
Website: http://www.protowizard.com/p_support.html

If you have a tech support question about Solidscape
Call: 603-429-9700 E-mail: support@solid-scape.com
Website: http://www.solid-scape.com/customer_service.html

Frequently Asked Questions

If you need drivers, or firmware upgrades for a Roland Machine.
Go to http://www.rolanddga.com/asd/support/wizard/default.asp
Select your machine and the items will be available.

If you have lost your manual and need a new manual for a Roland Machine.
Go to http://www.rolanddga.com/asd/support/wizard/default.asp
Select your machine and the items will be available.

If you have lost your training cd we created, we post them online.
Go to http://www.pdilearning.com/clc/login.php
Select your machine and the items will be available.

If you need your training videos for your engraver.
Go to http://www.pdilearning.com/clc/login.php
Select the engraver and the items will be available.

If you need to update your jewelry library files for Rhino.
Go to http://www.pdilearning.com/clc/login.php
Select Rhino3d software and the items will be available.

If you need instructions, training guide, and files for setting up Protowizard.
Go to http://www.pdilearning.com/clc/login.php
Select JWX-10 and the items will be available.

If you need our Rhino Jewelry Design Tutorials.
Go to http://www.pdilearning.com/clc/login.php
Select Rhino3d software and the items will be available.

If you would like more Rhino 3d tutorials.
Go to http://www.rhino3d.com/tutorials.htm

If you need instructions on updating your firmware for Roland machine.
Go to http://www.rolanddga.com/asd/support/wizard/default.asp
Select your machine and the items will be available.

If you need software upgrades for a Roland Machine.
Go to http://dg4.roland.co.jp/en/downnew.html
Select your type of machine on left and the items will be available.